1. General Information

This website is operated by Ditzy Drinks ("we", "us", "our"). By accessing or using our online bottle shop and subscription services, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully.

2. Legal Drinking Age

By using our services, you confirm that you are at least 18 years old. In accordance with NSW Liquor and Gaming regulations, it is illegal to sell alcohol to anyone under the age of 18. We reserve the right to request proof of age and may refuse service or cancel orders if we are not satisfied with the provided documentation.

3. Products and Subscriptions

We offer the sale of individual bottles and wine subscriptions. All products are subject to availability, and we reserve the right to limit the quantities of any products or discontinue any products without notice.

Subscriptions

By subscribing, you agree to recurring payments as outlined in your subscription plan. You can cancel your subscription at any time, provided it is done at least 7 days before your next billing cycle.

4. Order Processing and Payment

Orders will be processed once full payment has been received. Payment options include credit cards, debit cards, and other methods displayed at checkout. All transactions are processed in Australian Dollars (AUD).

5. Shipping and Delivery

We deliver to customers located within NSW and Australia. Shipping times may vary depending on your location. Once your order is dispatched, we are not responsible for any delays or damages during transit.

Delivery Restrictions

Alcohol can only be delivered to customers 18 years and older, and someone of legal drinking age must sign for the delivery. If proof of age cannot be provided upon delivery, the order will be returned, and redelivery may incur additional fees.

6. Returns and Refunds

If your order arrives damaged or faulty, please contact us within 14 days of delivery. We will work with our shipping company/courier to investigate the issue. Once the investigation is complete and the damage is confirmed, we will arrange a replacement or refund. You may be asked to provide photographic evidence of the damage to assist with the investigation.

Delivery Confirmation

Once delivery is marked as completed, we do not offer refunds or returns. If there are any issues with your order, please reach out to us via the contact details in the Contacts menu as soon as possible.

7. Liquor Licensing Compliance

We strictly comply with the NSW Liquor Act 2007. It is an offense to sell or supply alcohol to a minor or intoxicated person. If we believe that a customer is in violation of these laws, we reserve the right to cancel the sale.

8. Privacy

We collect personal information for the purpose of fulfilling orders and providing a better customer experience. We will not share your information with third parties, except as required by law.

9. Limitation of Liability

We are not responsible for any direct, indirect, or incidental damages that may result from the use of our services or products. This includes, but is not limited to, loss of profits or business interruptions.

10. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website.

11. Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact us through our ‘Contact us’ page.